How to identify if a phone repair shop uses original parts

TV Repair Nairobi
… min read
1. Check Part History on iPhone (iOS 15.2+) Apple built in a verification feature to check if parts are genuine: Go to Settings → General → About Look for "Parts and Service History" section You'll see messages like: "Genuine Apple Part" = Original part used "Unknown Part" = Third-party/non-genuine part T…

Need TV Repair Services in Nairobi? Certified technicians dispatched to you — same day. How to identify if a phone repair shop uses original parts

1. Check Part History on iPhone (iOS 15.2+)

Apple built in a verification feature to check if parts are genuine:

  • Go to Settings → General → About

  • Look for "Parts and Service History" section

  • You'll see messages like:

    • "Genuine Apple Part" = Original part used

    • "Unknown Part" = Third-party/non-genuine part

  • Tap the message to see more details and repair date

This works for batteries, displays, cameras, and other components.


2. Ask the Repair Shop Directly

What to Ask:

  • What type of parts do you use? (Original, OEM, or aftermarket)

  • Where do you source your parts?

  • Can you provide documentation for the parts?

Red Flags:

  • Shops that are vague or refuse to provide details about parts

  • Shops that don't clearly state what type of part is being used

  • No documentation or certificates of authenticity


3. Check for Warranty Coverage

Genuine Parts:

  • Typically come with warranty coverage (6 months to 1 year)

  • Service guarantee included

  • Solid warranty indicates reliable parts

Aftermarket/OEM Parts:

  • May also have warranty, but often shorter (30-90 days)

  • Ask specifically: "Is the component covered and for how long?"


4. Inspect the Parts Before Installation

Request to See New Parts:

  • Ask to see the new screen and back panel before installation

  • Genuine components have identifiable markings or logos that counterfeit parts lack

Packaging and Branding:

Original Parts OEM Parts Fake Parts
Branded, tamper-proof packaging  May lack brand logo but work well  Generic/unmarked packaging 
Has serial numbers  Usually has serial numbers  No serials, no barcodes 
Brand logo present  Works as well as original  No brand logo 

5. Check Build Quality After Installation

For Displays:

Original Fake/Aftermarket
Oleophobic coating present  Lack oleophobic coating 
Bright, clear display  Appear dimmer 
Thin bezels  Thicker bezels 
Better color accuracy  Color variations 
Better touch sensitivity  Reduced touch responsiveness 

For Batteries:

Original Third-Party
Consistent performance  Heat up faster 
Normal battery drain  Drain more quickly 
Better battery efficiency  May cause battery drain 

6. Check Pricing

Original Parts:

  • Rarely discounted heavily

  • Higher upfront cost (OEM iPhone screens: $80–$150 per unit)

  • If price seems too good to be true, it probably is

Aftermarket Parts:

  • Typically 40–60% cheaper than original

  • Heavy discounts common

  • iPhone screen: ~$70 less than OEM


7. Research the Repair Shop

Look For:

  • Positive online reviews about service quality and parts used

  • Good ratings from previous customers

  • Reputable shops with transparent policies

Authorized vs Independent:

Authorized Service Centers Independent Repair Shops
Use certified original parts  May not always use original parts 
Apple authorized = Apple parts  May use OEM or aftermarket 
Certified technicians  Varying technician quality 

If you had your iPhone repaired by a non-authorized shop, non-genuine parts were likely installed because they don't have access to genuine Apple parts.


8. Request Documentation

Ask for:

  • Receipts for the parts used

  • Certificates of authenticity verifying legitimacy

  • Invoice details showing part type (Original/OEM/aftermarket)

  • Testing documentation for aftermarket parts


9. Use Official Service Centers

Best Option for Peace of Mind:

  • Go through official Samsung service center

  • Apple authorized repair providers will use Apple parts

  • They use certified parts and provide quality assurance


10. Verify IMEI Number

To confirm it's the same phone (not swapped):

  • Check IMEI: Settings → About Phone → IMEI

  • Compare with original IMEI from purchase records

  • Use carrier to compare current device's IMEI to previous device's number

  • If apps (Gmail, etc.) show it as a different device, check login history


Quick Checklist Summary

Check Authentic Parts Indicator
Check Authentic Parts Indicator
iPhone Settings Shows "Genuine Apple Part" 
Warranty 6-12 months coverage 
Packaging Branded, tamper-proof, serial numbers 
Pricing Higher cost, minimal discounts 
Build Quality Good brightness, thin bezels, oleophobic coating 
Shop Type Authorized service center 
Documentation Receipts, certificates, invoice details 
Reviews Positive feedback on parts quality 

By combining these verification methods, you can confidently determine if a repair shop uses original parts or third-party alternatives.

Television Repair in Nairobi
Editorial Team

Nairobi's trusted TV repair experts — sharing practical guides, diagnostics tips and service insights to help you fix your television fast and affordably across Kenya.

Share

Professional TV Repair · Nairobi

Need Television Repair in Nairobi?

Same-day booking available. Trusted by homes & businesses across Nairobi.